Return Policy

GO-KOT cannot accept USED merchandise returns. It's not personal; it's hygiene, as this item is used for sleeping. All returns require a returned merchandise authorization (RMA) number. Contact [email protected] to initiate a return. Returns will not be accepted without an RMA number. Once you receive an RMA number, it expires within 7 days. Returns within 10 days of receipt will incur a 15% restocking fee. Returns after 10 days of receipt will incur a 25% restocking fee. Returns are not accepted after 30 days. To be eligible for a return, the item must be unused, and in the same condition, it was received. It must also be in the original packaging. Any item not in its original condition, used, damaged, or missing parts for reasons not due to GO-KOT’s error will not be refunded. You will be responsible for shipping costs to return your item. Shipping costs are non-refundable. Sale Items—Only regular-priced items may be refunded; sale items cannot be refunded. Gifts—If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. To complete your return, we require a receipt or proof of purchase. Refunds—Once your return is received and inspected, you will receive notification of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. Late or Missing Refunds—Check your bank account and contact your credit card company; it may take some time before your refund is officially posted. Processing times often vary before a refund is posted. If you’ve done all of this and still have not received your refund, please contact Mammoth Nation customer service. Shipping—To return your product, mail it to 32769 U.S. Highway 231 Ashville, Alabama, 35953. If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance to guarantee we receive your returned item.